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Get 10% off your first purchase + Free shipping on orders over $150

FAQ

  • How do I place an order?
    To place an order, simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
  • What payment methods do you accept?
    We accept all major credit and debit cards.
  • Can I modify or cancel my order after placing it?
    Orders can only be modified or canceled within 1 hour of placing them. Please contact our support team as soon as possible for assistance.
  • Do you offer nationwide shipping?
    Not yet! But watch this space. Add your details to our *form* and we'll notify you as soon as we're shipping to your area.
  • How long will it take to receive my order?
    Orders are typically processed and delivered within 1-2 business days.
  • How much does delivery cost?
    For orders over $150 we deliver for FREE. Otherwise a set delivery fee of $15 is incurred.
  • Are your products organic or non-GMO?
    We offer a variety of organic and biodynamic options. Check the product description for specific details. None of our products are conventional. We only sell organic goods.
  • Where do you products come from?
    We source our dry goods from trusted suppliers who prioritise quality and sustainability.
  • How should I store my dry goods?
    To maintain freshness, store items in a cool, dry place, preferably in airtight containers. Please also see a full blog post we have done on this.
  • What is your return policy?
    Due to the nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 1 day for a resolution.
  • What should I do if my order arrives damaged?
    Please take photos of the damaged items and packaging and reach out to our customer support team. We'll work to resolve the issue promptly.
  • How can I contact customer support?
    You can reach us via email at info@commongoodstore.com.au or phone 0412 568 357.
  • Do you offer bulk or wholesale pricing?
    Yes! We offer bulk discounts. Contact us for more information on wholesale pricing.
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